Privacy Policy

This Privacy Notice explains how Château de Riolas uses any personal information we collect about you.

Last updated December 19, 2023

At Château de Riolas, protecting the privacy of our guests is of utmost importance. Our privacy policy is designed to demonstrate our commitment to safeguarding personal information. We collect only necessary details to ensure a seamless stay experience. Rest assured, any information provided is treated with strict confidentiality and will never be shared with third parties without explicit consent. We employ industry-standard security measures to protect personal data from unauthorized access or disclosure. Guests can trust that their privacy is our priority, allowing them to fully relax and enjoy their stay at Château de Riolas.

This Privacy Policy is incorporated into and made a part of the Château de Riolas’ Terms of Use.

Your Consent to this Privacy Policy

By accessing or using this Site, you signify your consent to this Privacy Policy. If you do not agree to this Privacy Policy, your choice is not to access or use this Site.

We may modify or update this Privacy Policy at any time in our sole discretion. We indicate at the top of the page when this Privacy Policy was last modified or updated. Your continued access or use of this Site following any modification or update constitutes and signifies your full acceptance of the changes.

If we make material changes to how we treat your information, we will notify you through a notice on this Site homepage and/or an email. You are responsible for periodically visiting this Site and this Privacy Policy to check for changes.

The Information the Château de Riolas Collects and How the Château de Riolas Collects It

When you register for a Reservation on the Château de Riolas, you provide information about yourself, which may include your name, email address, phone number, physical address, birthday and other important dates, credit card information, cuisine and hospitality preferences, dietary restrictions, including allergies and aversions.

We use but do not store the following data:

Credit card details (type of card, credit card number, name on card, expiration date, and security code). When you make a Château de Riolas Reservation, we collect information about your transaction, which you made for your Reservation, the date and time of your Reservation, your credit card information, and the amount you paid.

If you register for a Reservation using a third party, such as Google or Facebook, you authorize us to collect and use any information that you agreed such third party could provide to us in your privacy settings with such third party. You can modify your privacy settings with such a third party directly.

When you communicate with the Château de Riolas team

When you communicate with us through this Site or via email or text, we keep a record of your communications.

How we use this information:

We use your billing address as part of the card payment processing to validate your card.

We will use your email address to confirm the reservation and send an email with details on how to find us and other information you may find helpful for your stay.
After your stay, you may receive an email checking everything went well with your visit and offering ways for you to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless in an emergency and/or we have been unable to contact you by email.
We will not share your information with any third party unless there is a legal reason.

Data Sharing

Third-party service providers: We use service providers to process your personal data strictly on our behalf. This processing would be for purposes included in this Privacy Statement, such as facilitating reservation payments, sending out marketing material, or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own or any other purpose.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud.

Through cookies and other automatic data collection technologies

Château de Riolas uses automated data collection technologies to collect information when you visit and use this Site. Information collected by the Château de Riolas through these technologies includes your IP address, the city in which your IP address is located, the type and version of the browser you are using, the website from which you came, your language preference, and how you interact with this Site.

How Your Information Is Used by the Château de Riolas, and With Whom the Château de Riolas Shares It:

We use the information that we collect about you or that you provide to us, including any personal information, (i) to present the Site and its contents to you; (ii) to provide you with information, products, or services that you request from us; (iii) to provide you with notices about your Reservation; (iv) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (v) to notify you about changes to the Site or the Service; (vi) to alert you to new developments, features and enhancements to the Site or Service and events of interest; (vii) to allow you to participate in the interactive features of the Site; (viii) to solicit feedback from you; (ix) to make updates to and to “debug” the Site or the Service; (x) to fulfill any purpose for which you provide it; and (xi) for any other purpose with your consent.

To the furthest extent permitted by law, by voluntarily providing us with your email address and phone number when you create a Reservation or at any other time, you are expressly opting-in to receive an email, text messages (SMS and MMS) related to your reservations from the Château de Riolas, and push notifications from the Château de Riolas relating to this Site and Services.

When you provide your email address and phone number to the Château de Riolas, you warrant that you are the current subscriber or authorized user of such accounts. You acknowledge that emails, text messages, and push notifications may be sent using automated technology and that text messages between you and a Business relating to a Château de Riolas Reservation you made are not promotional messages. You acknowledge and agree, without limitation, that all agreements, notices, disclosures, and other communications we provide you electronically satisfy any legal requirement that such communications be in writing. You further acknowledge and agree that messaging and data rates may apply and that you are solely responsible for paying such rates. Please contact your mobile phone carrier for details. To revoke your consent to receiving communications from Château de Riolas, you agree to follow the opt-out procedures below.

We may also disclose your information (i) to enforce legal rights and comply with any court order, law, or legal process, including to respond to any government or regulatory request; (ii) to enforce or apply our own Terms of Use, Privacy Policy, and other agreements, including for billing and collection purposes; and (iii) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Château de Riolas, Château guests, or others. This includes exchanging information with third parties for fraud protection and credit risk reduction.

Marketing:

We would like to stay in touch with you to send information about Château de Riolas, any special offers we may have, or local events. We send occasional emails (typically no more than once a month) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.
We will not email you without your consent to opt-in for these newsletters. If you would like to receive our updates, please subscribe at the footer of our Blog.

You may change your preferences or unsubscribe via Mailchimp at any time. Mailchimp nor Château de Riolas will pass your details onto any third party.

Safeguarding Your Information:

We will only collect and use information under this Privacy Policy to the extent reasonably necessary to serve our legitimate business purposes, and we will use commercially reasonable physical, managerial, and technical safeguards to preserve the security, integrity, accuracy, and privacy of the information you have provided. We will take reasonable steps to ensure that third parties to whom we transfer information also use commercially reasonable safeguards.

Unfortunately, we cannot ensure or warrant the security of any information you transmit to the Château de Riolas. Any transmission of information is at your own risk. Once we receive your information, the Château de Riolas uses commercially reasonable efforts to ensure the security of such information on our systems; however, we cannot guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, managerial, technical or other safeguards.

If the Château de Riolas learns of a security systems breach, we will use commercially reasonable efforts to notify you electronically so that you can take appropriate protective steps.

A Note About Children:

This Site is not intended for children under 18 years of age. No one under 18 may provide any information to or on this Site. Château de Riolas does not knowingly collect information from children under 18. If you are under 18, do not use or provide any information on this Site or on or through any of its features, register on this Site, make any purchases through this Site, use any of the features of this Site, or provide any information about yourself to us, including your name, address, phone number, or email address. If we learn we have collected or received information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please email us at hello@chateauderiolas.com.

Questions About This Privacy Policy

If you have any questions about this Privacy Policy or the privacy practices of this Site, please email us at hello@chateauderiolas.com.

Europe and UK Residents

Under Europe and UK law, Europe and UK residents have the right to access the personal information (data) Château de Riolas holds about them and information about how such personal data is being used; request the Château de Riolas to make changes necessary to ensure their personal data is accurate; request the deletion of their personal data; object to the processing of their personal data for any reason; and revoke any consent given concerning personal data at any time. If you wish to exercise your rights, please email us at hello@chateauderiolas.com.